Patient care - MED-Miles LLC

5 Amazing Tricks To Enhance Patient Experience

Giving your patient an amazing experience is the goal of every healthcare service provider. It is also one of the most critical components because your ability to provide your patient a healthy experience will not only distinguish your practice from other service providers but is also a key component for the attraction and retention of your patient.

What is Patient Experience?

The patient experience is a kind of interaction that a patient built with their healthcare service provider and their staff. When a patient comes to the hospital they want you to provide high-quality health care which includes a timely appointment and easy access to information and good communication with the physician.

Friendly behavior from the staff member is the key. All these attributes are working to create a positive patient experience. If you are not giving them enough attention or not building a positive interaction then it will work in the opposite way and turn into a negative patient experience.

Why Improving Patient Experience is Important?

When you are working to improve the patient experience then you will find out that you are not only working for a better health facility for the patient but you will also see strong financial stability in your healthcare system.

Here are some of the positive outcomes which tell you how important it is to improve the patient experience.

A positive Health Outcome for the Patient

Every patient comes to the health care center to get relief from the complications they have to some kind of disease. At that period of time, the patient expects excellent care and behavior from the health care unit. If you are trying to give your patient an excellent experience by maintaining a positive interaction.

Give them excellent care and provide all the feedback related to health then he will definitely show trust in you. This will not only give a strong impression to the patient about your services but also solve a greater problem which is Patient compliance which is a very important aspect of the healthcare system.

The patient will try to comply with the treatment and medications which will eventually give him a positive outcome regarding their health.

Improves Hospital Management

If you are trying to give a positive experience to your patient then it will eventually work in improving your hospital management system.

Your medical team is now giving their best to improve the patient experience and they are interacting very well with the patient. It will eventually give a boost to the performance of your employees when the patient feels comfortable around them.

Every time the patient comes for a checkup he may remember that nurse or those staff members due to their good behavior.

This appreciation will further enhance their confidence and it has been seen that when the staff members work diligently then it will not only help them to increase their productivity but also help in enhancing the healthcare unit overall productivity.

Financial Benefits

If we look at a financial point of view then it also helps many healthcare sectors to improve their finances and get financial stability. While you are working in enhancing the patient experience then the positive outcome will give you customer loyalty.

You will have a good reputation among the patients and they will surely recommend your services to you, their relatives and other close contacts.

It will increase the chances of generating more revenues for health care service providers. That’s a good reward if you maintain a good experience for your patients.

Tricks To Enhance Patient Experience

Now we are done with the explanation about how giving an excellent patient experience is important for any health care service provider. Now we will share some tricks for you to enhance the patient experience. Here are those tricks

Ensure a Complete Guidance

When it comes to treating, many health professionals focus on eliminating the symptoms of the patient. But rarely do they discuss the lifestyle of the patient.

This is sometimes a major concern because you might succeed in addressing the current symptoms of the patient but due to their poor lifestyle standards, the chances are bright that the symptoms will prevail in the future again.

So you should ensure complete guidance from financial to nutritional and the proper counseling to overcome their bad habits. It will surely give them an excellent experience.

Listen To your Patient

You must listen to your patient if you want to establish a healthy bond with your patient. Promoting a patient-centric culture will boost their confidence in participation and decision-making. Your practice will get the confidence from the patient that you can better understand their condition which leads to a better recovery.

Share Your Knowledge

Share your knowledge with your patient. It is one of the biggest issues right now that many of the patients don’t have enough health literacy to comply with the treatment and procedure recommended by the doctor. Not having enough information about their health condition is the greater hindrance towards a Swift recovery.

Patients lose confidence by not getting the desired result so if you give them enough knowledge about their health complications then they will surely be able to see the bigger picture and try to make themselves complaints about the treatment.

Use Technology Wisely

If you are giving the services of telemedicine then you must be very careful when interacting with the patient. At that point in time, you must ensure that this interaction will be managed by some highly qualified staff members of your team. With that intent, you can improve your services with a better patient experience.

Improve The Wait Time

It’s very frustrating for the patient to wait for a longer period of time. They feel like you are not giving respect to their time. It’s your responsibility as a service provider to manage their schedule effectively so that your patient doesn’t have to wait that long for their turn.

Your staff members can explain to them the reason behind that extended schedule and they will surely appreciate your clarity.

There are many other ways from which you can enhance your patient experience. Just because every health Care unit has its own sets of regulations and challenges. You must find a way to give a better patient experience.

This will not only ensure you a positive outcome regarding the patient’s health but you can also achieve patient compliance and patient satisfaction. Moreover, it will also boost your productivity and improve your revenue cycle.

How To Reduce Medical Debt? 6 Options To Consider!

Medical Debt is very common nowadays and unfortunately, the underprivileged communities are affected a lot. Throughout the year due to high inflation the purchasing power of the common people is decreasing drastically. Having proper medical care is a right of every human being.

Paying off medical bills is not as easy as dealing with other kinds of medical bills. Here in this article, we will evaluate the common reasons behind the high medical Debt and how we can reduce them effectively. But first, let’s have a quick look at what exactly is medical debt.

What is Medical Debt?

Medical Debt is pretty much different from other kinds of Debt. It is defined as a Debt incurred on any person who availed of any medical treatment from any medical service provider.

Impact of Medical Debt

Medical Debt is not only associated with financial liability. But various studies suggest that it can also impact the overall health condition of an individual. Like if an individual is facing some medical debt, this financial strain can restrict him to avail of further medical care. Which itself is alarming.

It has been seen that debt is also associated with negative health behaviors due to mounting stress. The person may start smoking, adopt other kinds of bad habits or start consuming low-quality food.

If you are a credit card holder then you can damage your credit card history and those low credit scores ultimately put you at credit risk.

6 Options To Reduce Medical Debt

Following are those options that can help you to reduce the medical Debt.

Create a Payment Plan

You can create a payment plan with your health service provider. The payment plan will help you to divide the amount you owe to the service provider. Which surely you can’t afford to pay in a single bill.

The amount of payment you can give to your service provider each month will depend on the amount incurred on you and on the terms and conditions of that particular health care system. The payment plan is one of the best solutions available to avoid medical debt.

Check Your Bill Again

Before paying for the bill you have to check it out again. Because there are chances that the health care center charges you for the services they never rendered. So try to verify the bill before planning to pay. While if you are having the services of any insurance company then you can also cause them to confirm that amount.

Take Medical Insurance Plans

Having insurance plans can give you an advantage. Get yourself insured and read all the insurance terms and agreements carefully. Also read out about your insurance coverage. There are some procedures and treatments which are usually excluded from the general insurance agreement. So you have to make sure about the treatments which are the parts of your insurance coverage.

Avail Medical Credit Cards

As a patient, your first priority is to make an efficient payment plan with your health service provider. But if somehow you fail to negotiate for the payment plan then you can also avail advantage of medical credit cards.

These medical credit cards are issued for specific medical purposes usually for emergency situations. Allowing many patients to get immediate medical care when needed.

Many medical credit cards are interest-free for up to a 12 months period so if you are planning to apply for a medical credit card then you should make sure that either you are capable of paying your debt within the given time period or not. In that case, the medical credit card would be the best option for you to avoid medical Debt.

Take Assistance from a Medical Billing Advocate

Having a medical Billing advocate can also help you to reduce your medical debt.

Those billing advocates are experts in understanding the actual cost of any medical procedure.

So you can hire them to negotiate with the health service providers on your behalf. A good medical billing advocate can also help you to set up a good plan to get rid of your medical debt.

Reconcile to the Service Provider on your own

In that case, if you don’t want to take assistance from the medical billing advocate then you can also negotiate on your own with the health service provider. For that purpose, you have to be fully aware of all the regulations, treatment procedures, and costs. Also, go through your medical bills and detect any charges that look inaccurate.

Apply for Income-driven Hardships Plans

The income-driven hardship plan is exclusively for those individuals in the country who fall into the low-income category. Many health care units have financial assistance programs that help people to manage their medical expenses. Talk to your healthcare provider to confirm your eligibility in that scenario.

While on the other side the income-driven hardship plan can also help you in making a payment plan similar to the plan we have discussed previously.

Medical Debt reduces options for Senior Citizens

It is estimated that an immense amount of people aged above 65 are living with chronic disease. These senior citizens required special medical assistance and in that phase of their life, no one wanted to get a medical debt.

The US government has designed many programs, especially for these people. State health insurance assistance programs (SHIP) Medicare, and Medicaid programs are examples of it.

The Medicare and Medicaid program is designed to give citizens proper healthcare and also they work in reducing their medical debt through insurance assistance. While the SHIP is the state-organized program that offers counseling and assistance to the recipient of the above program and they also help them to overcome their medical debt.

Paying off your medical debts is not always easy for every individual. While throughout the article we have discussed how it can cost you a lot if you are not seriously considering it. The best way to tackle medical debt is to negotiate with the professional. You can also benefit from a no-interest payment plan and federal relief plans if you are eligible for them.

Tag - Patient care