Strategies for Optimising Patient EngagementMed Miles LLC
The importance of patient engagement is increasingly recognized as a key component of high-performing. And cost-effective healthcare systems that increase medication adherence and self-monitoring. As well as improve population health outcomes. Healthcare organisations that prioritise a strong team-based care infrastructure are better positioned to optimise patient engagement programming. Generally defined as the process of actively involving patients in care and treatment decisions. Let’s go to discuss about Strategies for Optimising Patient Engagement.
New research discloses that it is a relationship-based approach that builds trust and supports patient autonomy. While organisational and administrative elements provide the foundation for such patient engagement. Organisations and health systems with provider champions, clear employee responsibilities, and team performance improvement meetings.
Strategies for Optimising Patient Engagement
Chart an Engagement Plan:
The first step in a productive patient engagement strategy is to isolate patient needs. That should be met and areas where assistance is limited. Patient engagement is typically designed to help patients prepare for medical procedures and monitor post-procedure recovery.
Patient engagement tools in this context typically include digital patient education, health screenings, diet or medication monitoring, scheduled check-ups, and emotional support. Incorporating these into an engagement plan can lead to more complete and actionable patient support tools. Implementing an engagement plan digitally can help automate your patient engagement plan. And optimise content delivery to patients.
Enhance Patient Education:
Another patient engagement strategy is education. Provide patients with resources to help them understand their condition, care plan, treatment, or prescription. Make sure any materials you give him address the patient’s individual needs. Remember that patients have various learning styles.
By providing comprehensive and detailed materials in layman’s terms, patients can better understand their care experience. Ask patients and their families to summarise what they have learned to make sure they fully understand. Research suggests that patients who clearly understand their instructions. After hospitalisation they are more than 30 percent less likely to be readmitted compared to others.
This empowers patients to take care into their own hands. And enables them to make informed decisions based on their knowledge.
Communicate Early and Often:
A multi-step, multi-channel engagement strategy can help expose SDOH issues and work to resolve them over time. More frequent engagement with healthcare consumers – from live phone calls and interactive voice response (IVR) to email. And text messages – are a great way to cultivate connections. And create trust with health plan members and patients. The more comfortable they feel early on in your relationship, the more receptive they may be to your help.
Build a Cross-Functional Team:
Some organisations choose to create a new position to manage this initiative, which is not necessary. An organisation implements a strategy that will affect the entire system. (Which may include hospitals, clinics, individual medical practices, etc.). It is more effective to build a team that includes front-line employees. And leaders who have experience working and navigating the organisation.
Digitise and Automate the Data-Collection Process:
Giving patients the option of online post-op check-ups and access to questionnaires not only reduces the need for mandatory in-person visits. But also reduces the need for these interviews over the phone.
Phone calls and face-to-face meetings are conducted in a shared time dynamic. This means that both the patient and the examining physician must spend the same amount of time on tasks. This does not include the travel time for patients and the rigidity of doctors’ appointments.
Availability through our patient engagement platforms means that a patient can perform routine checks. Or tasks online at scheduled times and this information is automatically stored as data for the doctor to review at a more convenient time. If the check does not indicate a need for immediate care.
Alignment and Managing Expectations:
The plan, schedules, and costs associated with the study must be coordinated among the study team (including the study sponsor, CRO, other providers, and sites). Once aligned, each team member should communicate the plan to their respective management teams. Including the risks, risk management plans, and fetch associated with those plans. Implementing these key strategies helps ensure that there are no surprises for any team members. And therefore, no unexpected requests for more time and money. Note that robust feasibility assessments are a starting point. And will evolve with the study expectations should be clear, fluid, flexible, and constantly communicated.
Digital tools and healthcare technologies can be incorporated into automated manual tasks to increase the efficiency and productivity of workflows. Bottlenecks can be removed if clinics and hospitals automate check-in and check-out procedures. By expediting non-clinical staff, non-clinical patient services can be improved.
Minimise Barriers to Care:
One of the biggest challenges to improving patient health is the lack of access to care. People who live in rural areas without access to high-quality food or social interaction face risk factors. 14 percent of chronically ill patients say they are not getting the care they need to manage their illness. Barriers continue to limit and prevent people from gaining adequate access to care.
Virtual care can help make healthcare more accessible. Solutions such as Care Management and Remote Patient Monitoring (RPM) bridge the care gap by offering the opportunity to effectively engage patients. Who may not have traditionally accessed or participated in healthcare services? Remote access can also help maintain the patient-care team relationship during times.
These virtual solutions can help patients living with healthcare insecurity access a care team. Personalised care plans and support throughout their wellness journey with consistent and meaningful interactions.
When setting up automated messaging solutions such as appointment reminders. It’s important to consider patient cycle time—the period between a patient’s arrival and departure. A long cycle time can have negative consequences – namely lost time and therefore lost revenue. So, it can be useful to evaluate your cycle time to see if you can increase your practice’s revenue.
Improving patient cycle times is especially important for busy practices or where their services are in high demand. Provided that both staff and providers treat patients with respect and don’t rush them in an obvious way. In general, the more efficient the cycle time, the better the experience for both the patient and the practice. The practice has time to see more patients each day, thus making a higher profit. And the patient receives valuable services without having to wait long.