There’s no easy way around it: understaffing has an impact on patient safety and experience. A quality patient experience has a positive impact on patients and their families as well as healthcare facilities. Above all, patients want valuable and high-quality care. The quality of your patient experience reflects your hospital’s ability to retain and attract new patients, but that will be difficult if you’re trying to maintain a full staff. With the right staffing, it is much easier for doctors and patients to develop a positive relationship, a sense of loyalty, and increase patient retention.n
We are going to discuss about challenges and solutions of Patient Experience in Specialty Care.
Patient Experience in Specialty Care
What is the Patient Experienced?
nPatient experience includes the many interactions patients have with the healthcare system, including care from their health plans and doctors, nurses, and staff in hospitals, doctor’s offices, and other healthcare settings. As an integral part of healthcare quality, patient experience includes several aspects of healthcare delivery that patients value highly when seeking and receiving care, such as timely appointments, easy access to information, and good communication with healthcare providers.nnUnderstanding the patient experience is a major step in moving towards patient-centred care. Looking at different aspects of the patient experience can assess the extent to which patients are being provided with care that respects and responds to the patient’s individual preferences, needs, and values. Evaluating patient experience, along with other components such as efficiency and safety of care, is essential to provide a complete picture of healthcare quality.n
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Insufficient Insurance Coverage:
nA lack of insurance often contributes to a lack of health care. The challenge is dire and far-reaching: The financial need and lack of coverage to pay medical bills can lead people to miss out on essential care for themselves and their families, including preventive checkups, dental care, and visits to paediatricians who monitor important children’s health milestones. The lifelong health consequences of missing these appointments have prompted many health systems to launch initiatives that provide services to uninsured or underinsured patients.nnAlso Read!n
Patient Engagement Increase:
nWhen patients have a quality experience thanks to the right staff, their loved ones are likely to be more involved. Increased engagement can reduce the likelihood of medical error and patient length of stay. When clinical indicators are at peak quality, pain management and mental and emotional health are improved.nnBy ensuring good relationships between healthcare providers and patients, patients are more likely to ask more questions. They are also more likely to adhere to the treatment measures that have been recommended to them.n
This is how the Patient Experience in Specialty Care exist.
Demystify the Financial Implications of Healthcare:
nMost consumers remain confused when it comes to how their decisions will affect their costs or how those costs can be balanced against likely outcomes. One of the main needs identified was advice on the financial implications of healthcare decisions.n
Look for Ways to Ease Call Volume Pressure for Physicians and Clinicians:
nIt’s staggering how much time specialty teams spend on the phone, whether it’s answering patients’ questions, helping them access medications or treatments, or planning the next steps in care. Urology practices are increasingly exploring ways to use nurse practitioners, physician assistants, and other healthcare professionals to answer patient questions in a professionally fulfilling way. One approach is to allow nurses and medical assistants to upload videos that provide answers to the most frequently asked questions by the condition — such as treatment and management options for overactive bladder or what to expect after a vasectomy — in a language that most patients will understand. nnNurse practitioners and physician assistants are well-versed in answering questions from family members and caregivers. These frequently asked questions about the video and their corresponding answers can be provided to the relevant patients and their caregivers. By leveraging data from practice management systems and EHRs, specialty practices can identify which patients might be interested in certain videos and send them in real-time via a patient portal, email, or SMS. Resources like these give patients more confidence in navigating their condition. They also relieve administrative pressures.n
By doing this we can increase the Patient Experience in Specialty Care.
Upgrade Your System:
nMany things can affect a patient’s satisfaction or dissatisfaction before they even see a member of your team – one of which is not meeting the client’s expectations. For example, scheduling can be a significant issue for clients, especially when systems are outdated or difficult to use. Changes in the overall market mean that customers expect a certain level of intuitiveness in every setting they use.n
Support Consumers as They care for Others:
nCaregivers Are Actively Seeking Ways to Improve Their Population With the expanding senior population, it is critical for healthcare organisations to find ways to serve this demographic.n
Expand Insurance to Cover Health Care Costs:
nAccording to the National Center for Health Statistics, 31.6 million people of all ages were uninsured in 2020. These people are often employed people or dependents of employed people – including 3.7 million uninsured children.nnThere are many reasons for this growing trend. As the cost of insurance continues to rise, many companies can no longer offer it as a benefit to their employees. Shopping for insurance in the private market often leaves people with expensive policies and plans with high deductibles. For some, it’s an expense they simply can’t afford.n
This is how to improve Patient Experience in Specialty Care.
nAdults aged 18 to 64 living in Medicaid expansion states were more likely to be insured, more likely to have private insurance, and more likely to have public insurance compared to adults living in non-expansion states.nnGovernment initiatives designed to help uninsured individuals secure health care coverage through state and federal programs help mitigate the impact of being uninsured as a barrier to health care coverage.n
nMany people cannot afford to see a doctor; some don’t even have one nearby. Addressing these and other major barriers to healthcare access have become a critical mission across the continuum of care. But as the parties involved are learning, it won’t be easy.nnHealth systems face these and other operational challenges at the same time as workforce shortages, financial strains, and policy changes in a growing industry. As healthcare leaders work to improve population health within these constraints, they are harnessing the power of technology to help, from physical education to telehealth. Access challenges are significant, but with dedicated tools and engaged stakeholders, a brighter future is possible.n
Hope you have find solutions of all challenges in Patient Experience in Specialty Care.