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How to Choose Best HIPAA Compliant Telemedicine Software

Telemedicine software allows certain health services and information to be provided digitally to patients. This is particularly useful in recent times when there is a need to avoid face-to-face contact. But it also makes medical care obtainable to remote communities that are otherwise not easily accessible. There are many software options available, and this article will provide a side-by-side comparison of some of the most popular offerings on the market. Allowing you to choose the best HIPAA-compliant telehealth platform that will best serve your needs.

How to Select the Best HIPAA Compliant Telemedicine Software

Developments in IT and mobile technology mean that telemedicine software platforms have become more affordable and capable. The use of telemedicine software will allow doctors and physicians to participate in live video chats with patients, answer questions and concerns, and diagnose their illnesses. It includes applications that allow healthcare providers to reach patients. Who cannot travel or who are located in rural areas.

It can also allow doctors to remain virtually present at a patient’s bedside or in an ambulance during an emergency. Telemedicine solutions also enable researchers and pharmaceutical companies to conduct clinical trials. And provide fast, better, and convenient testing on a variety of subjects.

Telemedicine software is designed to be easy to use for both doctors and patients requiring assistance. You are free to use the kind of application or software that best suits your needs. While the types of telemedicine systems can vary, it is important to consider one key factor when deciding which one to use. Whether they are HIPAA compliant. HIPAA-compliant telemedicine services also provide greater protection for a patient’s electronic health records.

Privacy is a general concern in healthcare, and telemedicine can reveal privacy by digitising a patient’s file. Without proper security, these files are at risk of disclosure. Here we have mentioned some essential features to look for in a telemedicine app that can help you choose the best one easily.

Running a Web Search of the Telehealth Platform With HIPPA:

Most often, telehealth vendors with a strong HIPAA compliance initiative will likely have a dedicated page on their website. That states that the vendor complies with its HIPAA obligations as a business associate. If a web search for a vendor only provides a general statement of HIPAA compliance. That telehealth vendor may not be the best choice. If the healthcare organisation is still interested in this potential telehealth vendor, the healthcare organisation should contact the vendor directly. And request documentation of its internal privacy and health information security policies.

Accessibility to Patient Documentation and Medical History:

Healthcare providers rely on patient records and medical history to diagnose and treat various conditions. That’s why easy access to patient documents and medical history is essential for telehealth appointments. HIPAA-compliant telehealth software often allows providers to easily retrieve patients’ health documents when they are logged into the platform. This is due to the two-way interface that uses two-way communication between the EMR platform and telehealth. Any information you would generally find in a paper chart, such as medications, diagnoses, and allergies. And vaccination dates can generally be found in an electronic medical record.

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Provide an Excellent User Experience:

The telemedicine resolution you select should enable clear and seamless communication between patients and providers. To this end, it should be:

  • Simple installation
  • Easy to use and update
  • Intuitive
  • Effective
  • Reliable
  • Independent of third-party software

Choose web services. Patients, especially the elderly, are unlikely to download apps.

Ability to Improve Internal Workflow:

HIPAA-compliant telehealth software can help improve internal workflows. With an integrated telehealth experience, healthcare providers can practise only within the telehealth platform. After logging into the platform, providers can see incoming patient requests and see which patients are in the virtual waiting room. Within the platform, providers also have access to medical records and patient notes. During the appointment, the provider can document information and then create a visit summary without having to log out. Once integrated with the EHR, the systems can communicate with each other and improve internal workflow.

Meets Security Requirements:

This is one of the most important questions to consider because data security is essential in healthcare. The telemedicine platform you choose must comply with the HIPAA security rule, which states that:

  • The integrity and privacy of electronically protected health information (ePHI) should be guaranteed.
  • ePHI should be accessible only to authorised users.
  • Transmitted data should be encrypted.
  • Stored data should never be accessible outside the system or a monitoring system should be implemented to prevent accidental data breaches.

See the Cost of All Available Software:

ROI with cost analysis is essential when purchasing software. Cost-effective software that carries zero to no chance is the preferred choice of all hospitals.

Check How Reliable the Provider is:

Remember, it’s best to choose a vendor that offers a platform tailored to your specific needs. Search for provider reviews.

Look for its Services and Support System:

The best telemedicine software offers an excellent level of service or support to improve the healthcare delivery system. It should be easy to use and set up so that virtual healthcare results are as reliable as in-person services.

Make sure it offers the following services and support systems:

  • Convenient and easy training for doctors and patients.
  • Easily accessible.
  • Video and audio support meeting or call.
  • Support service for any software assistance.
  • Without any glitches and in case of any problems, the software can respond quickly and solve the problem.

Account and Billing:

The ability to automatically invoice clients after an appointment, and access account history. And sending details to insurance companies will enable more efficient administrative processes. It is convenient to allow the client to pay online, including co-payments.

HIPPA Certified:

The Health Insurance Portability and Accountability Act (HIPAA) has approved measures to ensure that any sensitive patient data is safe from misuse. This eliminates the need for additional communication tools. And allows you to easily use telemedicine software as an ideal platform for secure communication.

However, if you use any external non-medical software, keep in mind that it can pull all the essential records from the HER. Therefore, it is necessary to use telemedicine software only for a secure medical consultation.


As technology advances, we can expand our scope of practice far beyond the clients and patients we see in person. Especially in light of our current global situation, telehealth is extremely important in providing care to those who need increased flexibility and availability.

Telehealth software for doctors makes it possible to reduce the number of cancellations due to work, childcare, or travel. Because appointments can be held remotely. It also creates more opportunities for client engagement and relationship building between you and your client.

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