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How Patient Engagement Can Increase Revenue and Improve Patient Outcomes

Health experts suggest that patient involvement can lead to better health outcomes. And increased participation in healthcare decision-making. Patient engagement means that patients become agile members of the care team. And communicate regularly with the care team throughout the care process to better manage their health. When care teams tell patients about treatment options and involve them in care decisions. Patients will be more invested in their health and more accountable to the care team and themselves.

Because each patient has a different pitch of health literacy and willingness to participate in the care process, patient engagement can be difficult. However, care teams can better patient engagement by using actionable data to overcome these barriers. Data enables providers to implement system-wide shared decision-making processes, identify and reduce health disparities, and prioritise the patient’s voice. And provide applicable patient education early in the care process.

What is Patient Engagement?

Patient engagement encourages patients to make informed decisions about their health. Engaged patients are also known as “activated patients,” meaning they engage in positive behaviours such as managing their health and care. This helps improve health outcomes and lower costs.

What are Patient Engagement Activities?

Patient engagement activities create the necessary connection to develop a lasting collaborative relationship between patient and provider.

Examples of patient engagement activities contain, but are not limited to:

  • Providing patient education
  • Responding to patient feedback
  • Assists patients in deciding on treatment plans
  • Draft a care management plan
  • It helps patients heal
  • The following medication
  • Informing patients about their condition and treatment
  • Sending appointment reminders
  • Updating patients on lab results and diagnosis
  • Encourage patients to visit regularly for preventive care
  • Inviting patients to educational sessions related to their condition.

Documentation Patient Preference:

Software and digital gadgets are only as good as the data you put into them. So, while the ability to securely communicate with patients across channels is great. Some patients may not want text messages.

You need to document how the patient wants to communicate. Those using remote patient monitoring and telehealth may be more comfortable with digital billing. While others will expect their bill to arrive in their mailbox as it has for decades.

Documenting a patient’s preferences shows that your health system knows and understands them. Which can reduce the chances that they will seek services elsewhere.

Also Check!

Patients Portal Bring Your Patients the Transparency They Need:

Additionally, patient portals offer patients a unique experience as they now have 24-hour access to their medical information. It also gives providers access to connect with their patients at any time of the day through system messaging, and automated results submission. And other analytics gathered through patient interactions.

Patients can see their billing information and payment options can be set within the portal. Studies have shown that when patients see the costs associated with their visits and the option of a payment plan, they will initiate payment online. Statistics show that 92% of patients would prefer to know the payment responsibility before the visit. With patient portals that offer appointment reminders along with billing options, patients can now pay their fees out of pocket at check-in.

Offer Digital Payment Options:

Digital payments allow patients to pay when it’s convenient for them. And manage the day funds are withdrawn from their account. But digital payments can also offer patients the ability to split the cost of care into smaller bills and pay for services over time.

Using the patient portal, patients will appreciate managing their care in one place. They can go from messaging their provider to a telehealth visit to paying their bill seamlessly. Putting the power of control and choice in the hands of the patient is so important because it helps them feel involved in the whole process.

Digital payments also allow patients to make payments via text or email to meet modern demands for how patients communicate. When you communicate with them regularly using multiple communication channels. They’ll never be astonished by a bill or face late fees because they forgot. But at the same time, don’t forget to keep all communications HIPAA compliant with the right tools and training for your employees.

Provide Continuous Care and Support:

A patient’s journey to healthcare never ends. Providers should work to create and foster a relationship of trust with their patients—one that begins before the patient even enters the care facility.

As patients spend much more time away from care facilities. Providers need to keep communication channels open to ensure patients remain active in their care. Digital patient assistance tools that enable two-way communication allow patients to ask questions or simply check-in. They also give providers the ability to send personalised messages to a patient. Who may be less engaged in self-management—another effective patient communication technique.

Patient Education Increases Care Plan Compliance:

Patient education is a fundamental aspect of patient engagement. It is the most effective way to nurture positive patient outcomes. Patient involvement through education allows the patient to gain insight into their health status.

Patient education encourages patients to be more cooperative in managing their condition. And increases their commitment to the care plan. When patients cooperate in adhering to prescribed medications and treatments. Health care becomes more efficient and cost-effective. It also enables continuity of care and reduces the likelihood of disease complications.

Telemedicine is an opportunity for your practice to involve your patients in health education. Virtual visits or consultations do not limit you only to educating patients about health. Instead, it gives you more options to be creative and effective in in-patient education. By allowing you to use appropriate audio, video, and other educational aids.


A growing body of proof shows that people with higher patient activation. (i.e., the knowledge, skills, and confidence to be actively involved in their health care) have better health outcomes. Some conceptualizations of health literacy contain aspects of motivation and self-efficacy. However, other conceptualizations limit health literacy to a more skill-based construct. That contains the reading, speaking, and listening abilities needed to make educated health decisions.

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