In the healthcare revenue cycle scheduling is one of the most simplest and basic steps. But it is not any less important. Because scheduling has a huge impact on the whole experience that a patient has with your health care service.
According to the study, 30% of the patients who had urgent medical problems reported that they were not able to schedule appointments on time.
Improving patient scheduling is the focus area of every healthcare system and the medical practice. It is necessary for patient consumerism. What patients need the most is the experience from their doctor if you don’t give it to them then someone else will.
For this reason, it is important for healthcare providers to improve their patient scheduling process in order to enhance the quality care of the services they provide. You might be thinking about how you can do that? Right?
Don’t worry we have a solution. Here are six ways that will surely make your scheduling process smooth.
Continue reading to know these steps;
Confirm Appointments By Text Or Email
It is not only the patient who suffers when they miss their appointment but the physician’s office also suffers the consequences. To help you in this, we recommend you confirm appointments through automated reminder calls and emails. This is the only method to reduce the number of no-shows and late arrivals.
Prioritizing your appointments is necessary either you are using your staff or using scheduling software. Not every patient needs the same time and treatment, it can differ according to the specific problems.
Moreover, when you prioritize the serious patients at first it will improve your practice reputation. With this approach, patients who need the highest level of care have better access to same-day appointments when needed, While practice profitability is maximized by treating patients with more complex or significant medical problems.
This is all done by a well-trained staff, they can assess the priority during the scheduling and allot appointments so that a patient needing urgent care is given an immediate slot.
Sometimes the only need a patient has is a clarification which can be given through phone clarification.
Having the staff person who directs incoming calls use his/her best judgment to evaluate each call to determine whether a patient should be scheduled, or have your nurse or physician discuss the matter over the phone is good for your practice.
Maintain a Patient Waiting List
A last-minute cancellation may be disappointing; but with a patient waiting list, you’re armed and prepared for this unfortunate event. It doesn’t matter how planned your practice is and how good you make schedules, you can’t avoid last-minute cancellations and delays.
If you maintain a waiting list, it will help you quickly notify everyone on the list about the open slot. This saves time and helps you keep the patient flow steady.
Instead of grabbing the phone when you get that dreaded appointment cancellation, quickly access your stored digital patient waitlist and send out a quick message encouraging your patients to call you rather than the other way around which results in a waste of precious time that could rather be spent on more productive activities such as getting to know your patients better or increasing billing collections.
Use An Automated Patient Recall System
For the scheduling process, ensuring your patients return for follow-ups and regular check-ups is an important part. This process of automation ensures that your time is used optimally and contributes to better care and increased patient satisfaction.
Full Control Of Data Analytics
With the help of data analytics, you can open up unique solutions for problems in every type of industry and specialization. You must be confused right now by thinking about how it can be related to scheduling.
While if you use data from scheduling software or manual forms to analyze the trends or to find out what could be the reason behind the practice inefficiencies you don’t want to skip this step. However, to know where your practice scheduling inefficiencies lie, you must have full control of your data analytics.
Allow Patients To Self-Schedule
Last but not the least, self-scheduling can also help you prevent scheduling problems and will save you time and money. It can be done through patient portals. By giving your patients the flexibility of scheduling or rescheduling their appointments at their more convenient time then it makes them possible that they are on time.
If you want to make your billing more efficient then you have to start it with the efficiency of scheduling. Still, confused? Then partner with Med-Miles LLC. Our professional RCM service provider uses the latest billing software and technology and makes your scheduling process more effective.
We at Med-Miles LLC will ensure that your schedules are fuller and your revenues are more consistent and most importantly that your patients are more satisfied! So, don’t waste your time, just give us a call at +1 888-598-9181.